01Orders and Customer Information

You must be at least 18 years old and legally able to enter into a purchase agreement to place an order. Provide accurate contact, shipping, payment, and personalization information, and use only a payment method you are authorized to use.

If you create an account, keep your login details confidential and notify us of suspected unauthorized use.

02Product Information and Use

AG FORMA sells 3D-printed accessories and personalized products. Minor surface texture, layer lines, and color variations are normal characteristics of 3D printing. Screen settings can also affect the appearance of colors. These characteristics do not excuse a defect or a material difference from the product description.

Review the listed dimensions, intended use, compatibility details, and Product Information / Safety instructions before purchasing. Use each product for its described purpose and follow its care and safety instructions. Devices or other items pictured for demonstration are included only if the listing expressly says so.

03Personalization and Customer Materials

Check all names, spelling, wording, colors, and other selections before placing an order. Contact [email protected] promptly if you need a correction. Changes may not be possible after production begins.

If we make an item according to the details you submitted, a spelling or selection error in those details does not by itself make the item defective. Our responsibility for our own production errors and your rights under applicable law remain unchanged.

If you submit images, logos, designs, or other materials, you confirm that you have permission to use them for the requested product. You retain your rights in those materials and give us permission to use them as needed to fulfill the order, provide support, and maintain necessary records. We obtain permission before using identifiable customer information or customer photographs in our marketing. We may decline requests that are unlawful or infringe others’ rights.

04Prices and Payments

The applicable price and currency are displayed on the website. Applicable taxes and shipping charges are shown before you submit your order. Payment must be successfully authorized before fulfillment proceeds.

If an item is unavailable or a material pricing or listing error affects your order, we may contact you for instructions or cancel the affected items. We will not charge a higher price without your agreement. If we cancel, we will refund payments collected for the canceled items and related charges. We may decline or cancel orders reasonably suspected to involve fraud or unauthorized payment, subject to applicable law.

05Shipping and Delivery

Shipping destinations, available services, charges, and estimated transit times are shown during checkout. Product-specific production or processing times, where applicable, are provided on the product page or before ordering. Carrier transit time begins after dispatch and is separate from production time. Delivery estimates are estimates unless expressly stated to be guaranteed.

If we cannot ship within the stated timeframe, or within 30 days when no shipment timeframe was stated, we will notify you by that deadline and offer the choice of accepting a revised shipment date or canceling the unshipped items for a refund. If legally required consent to a delay is not obtained, we will cancel and promptly refund the affected items as required by law.

Please check your delivery address carefully. If an incorrect address supplied by you results in a returned package, we will discuss available options and any actual reshipping charge before proceeding.

For a missing package or delivery problem, contact us with your order number. We will review tracking and relevant circumstances and work with the carrier where appropriate. Any replacement or refund will depend on the findings and applicable law.

International orders. International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges set by the destination country. These charges are not included in the product price or the shipping cost shown at checkout and are the responsibility of the recipient. Customs processing may delay delivery and is outside our control.

Refused or unclaimed international packages. If an international package is refused, abandoned, or returned to us because customs duties, taxes, or fees were not paid, we will refund the price paid for standard (non-personalized) items after deducting the shipping charges. Personalized or custom items, such as items made with a requested name, are not eligible for a refund in this case.

06Changes and Cancellations

Request an order change or cancellation promptly by emailing [email protected]. Whether we can accommodate the request depends on the order’s production and shipping status. A change-of-mind cancellation of a customized item may not be available once production begins.

A standard item that has already shipped may be returned if eligible under the policy below. Nothing in this section restricts cancellation or refund rights required by law, including rights relating to shipment delays.

07Returns for Standard Products

For a non-personalized product, request a change-of-mind return within 14 calendar days from the date of purchase. The item must be unused, undamaged, and in its original condition with all included parts.

• Email [email protected] with your order number and the items you want to return.
• Wait for return instructions and the correct address before sending the item.
• Send an approved return within 14 calendar days after receiving those instructions. Package it securely; a trackable service is recommended.

For change-of-mind returns, you pay return shipping. The refund covers the price paid for eligible returned items and applicable tax; original outbound shipping charges are not refunded. We may decline a change-of-mind return that does not meet these conditions and will explain the reason. These conditions do not restrict rights concerning defective or incorrectly supplied products.

Exchanges depend on availability. Contact us first; a return and a separate new order may be needed.

08Personalized and Custom Products

Products made with a requested name, wording, individual design, or other personalization are not eligible for change-of-mind returns or exchanges. This includes an item correctly made using an incorrect spelling or selection submitted by the customer.

This exclusion does not apply if the product is defective, arrives damaged, is incorrectly made by us, or materially differs from what you ordered. It does not limit rights under applicable law.

09Product Problems and Refunds

Report a damaged, defective, or incorrect item to [email protected] with the order number and a description. We may request reasonable supporting information, photographs, or return of the item to assess the issue. Please retain the item and packaging while the issue is reviewed.

After assessing a confirmed issue, we will provide an appropriate remedy, such as a replacement or refund, consistent with applicable law. If a return is required because of a confirmed defect, transit damage, or our fulfillment error, we will arrange the return at our expense. Any replacement shipping for that issue will also be at our expense.

Returned items are assessed for eligibility. We will notify you of the outcome and process approved refunds without unnecessary delay to the original payment method. Your payment provider may need additional time to display the credit. Legally required refunds will be issued within the applicable legal timeframe.

A refund for a confirmed defective, damaged, or incorrectly supplied item includes applicable tax and shipping charges attributable to the affected item. The change-of-mind return conditions do not remove your rights concerning defects or other legally required remedies.

10Website Content and Acceptable Use

Our branding and website content are owned by or licensed to us. Do not reproduce or commercially use protected content without permission, except as allowed by law. Do not submit unlawful material, interfere with website operation, attempt unauthorized access, or misuse another person’s information.

11Privacy

Our Privacy Policy explains how we handle information relating to visits, orders, and customer communications. It is available at https://ag-forma.com/privacy-policy.

12Consumer Rights and Governing Law

Nothing in these Terms excludes or limits a right, remedy, warranty, or liability that applicable law does not allow us to exclude or limit. Indiana law governs these Terms except where applicable law requires otherwise. Mandatory consumer protections applicable to your purchase remain available.

Contact us about an order concern so we can work toward a resolution. Contacting us first is not a waiver of any legal rights.

13Changes to These Terms

We may update these Terms by posting a revised version. Changes apply to future orders. The version in effect when you place an order governs that order unless a change is required by law or agreed with you.

14Contact

AG FORMA is operated by Building Edge Company LLC.

Email: [email protected]

Website: https://ag-forma.com

Contact us for return instructions before sending any product back.